Job Postings

Olympia Mutual Aid Partners (OlyMAP) is a non-profit organization that provides support and services to houseless individuals living at camp communities in Thurston County. OlyMAP supports the right of all unhoused and marginalized persons to have a safe and warm place to call home by centering the voices and experiences of those with lived experience, addressing systems of oppression, and building bridges between housed and unhoused community members. OlyMAP utilizes a trauma-informed, strengths-based, and harm-reduction approach to providing services and support.

OlyMAP is currently hiring the following positions:

(Scroll down for full job descriptions and details!)

  • 2 Mobile Case Workers
  • 1 Mobile Case Worker Lead
  • Site Support Coordinator (Stability Stays Program)
  • Site Support Assistant (Stability Stays Program)
  • 1 On-Call Worker
  • Overnight Site Support Assistant (Stability Stays Program) Pos. 1 (temporary)
  • Overnight Site Support Assistant (Stability Stays Program) Pos. 2 (temporary)

To Apply for a position:

  • Complete and submit an employment application with resume and cover letter included (complete the application form found on this page or use the following link: https://form.jotform.com/211707119180045. Be sure to upload your resume and cover letter before submitting the application.  
  • Your resume should include details related to your educational, employment, and volunteer experiences. Please include contact information for previous places of employment/volunteer work, as well as reasons for leaving prior places of employment/volunteer work. 
  • In your cover letter, please (1) Tell us what you would like us to know about yourself and your background; (2) Describe why this position interests you and why you believe you would be a good fit for this position; (3) Describe any experience you have that is relevant or related to this work and what you have learned from those related experiences; (4) Tell us about any skills you have that you believe would be beneficial to our team. Maximum length: 2 pages, minimum font size 12.
  • When you have submitted your resume, cover letter, and application, we will confirm the submission and follow-up based on decisions made by the Hiring Team.

 

Equity & Diversity

OlyMAP values diversity, inclusion, accessibility, and equity and we are committed to fostering and sustaining a diverse, inclusive, and equitable workplace where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, socioeconomic or educational background, housing status, or disability, feel valued, heard, and respected. We are passionate about ensuring that our staff and volunteer teams reflect and embody this commitment.

People with lived experience with houselessness, housing insecurity, and/or mental health and substance use challenges, as well as BIPOC, LGBTQ+, and bi/multi-lingual folx are encouraged to apply for all positions!

OlyMAP Program Overviews

Scattered Site Pilot Program :

The SSPP is funded through Thurston County. Through this program, OlyMAP is able to provide case management and site support services for people living in camp communities along Wheeler Avenue, Ensign Road, and those who used to live at the Deschutes Parkway camp community. The support we provide through this program includes, but is not limited to: distribution of survival supplies, outreach-based case management and service navigation, and site-based support geared towards improving stability, safety, health, and general well-being for whole camp communities.

This program is currently funded through the end of June, 2o22 and may be extended in July of 2022.

Stability Stays Program:

 

OlyMAP’s Stability Stays Program will provide temporary shelter at local hotels for unsheltered people living in Thurston County, in connection with case management and stability support services. Potential participants of the program include those living at the camp communities supported by OlyMAP through the Scattered Site Pilot Project who need temporary respite or increased stability for reasons related to specific types of service connection or health/safety risks (as outlined in OlyMAP’s policies). The program will also provide temporary stays for a limited number of people displaced by sweeps in Thurston County. Program participants will be eligible to stay for a minimum of 72 hours and up to 21 days, depending on their circumstances. We expect to serve an average of 2 people in the hotel at a time and an average of 6 people per month. The program may support more people at one time when responding to sweeps. During such times, the program may be providing support for up to 20 people at one time.

 

This program is funded through the end of 2023.

 

Though the above overview describes how the program will typically operate over the next two years, the first month of the program will look different. From mid-February until mid-March, the Stability Stays Program will be providing support to the 60 + individuals displaced from the Deschutes encampment who are currently staying at a local hotel, supported by OlyMAP, Thurston County, the City of Olympia, and a number of other providers and groups. During this first month, there will be additional OlyMAP staffing support for the program, including: 2 additional case workers, 1 additional site support worker, and 2 overnight staff.

 

Current job openings & descriptions

Mobile Case Worker (MCW)

Currently hiring for two MCWs

30 hours per week, $20.00/hr.

Job Overview:

Mobile Case Workers will support residents of camp communities through OlyMAP’s Mobile Case Worker (MCW) program by providing on-site and outreach-based social service connection support, with the aim of supporting individuals in reaching their personal goals and self-identified needs related to housing placement and connection to other social, health, and stability services. Each MCW will be assigned to one camp community, as their primary camp to work with, but may be required to support service provision at all sites. MCWs will work closely with other MCWs, Site Support Workers (SSWs), staff Leads, the Quality Assurance and Data Analyst (QADA) and the Program Coordinator (PC) to support and coordinate services, safety, and stability for all residents living at camp communities we work with. 

Position Responsibilities:

1. Work with referral sources and community partners to identify and connect with people living at camp communities who are in need of case management services and assist with connection to social, health, and stability services. Specifically by:

  • Educating site residents about what case management services are available to them and engaging residents in conversations about connection to OlyMAP’s MCW program through regularly scheduled outreach at camp communities. 
  • Conducting intakes with residents interested in accessing MCW program and enroll residents in Coordinated Entry (CE).
  • Completing and/or updating Vulnerability Indexes for residents with no current or updated assessment.
  • Completing purchase requests for survival supplies or items related to individualized case management goals.
  • Conducting strengths-based assessment of housing and social service needs/barriers with residents enrolled in MCW program and work with those residents to create individualized strength-based plans. Services and goals that may be a part of individual plans include, but are not limited to: housing placement, shelter placement, employment, education, ID attainment, obtaining/maintaining disability income such as SSI/SSDI/ABD/WIC, and connection to dental, medical, vision, hygiene, caregiving, legal, transportation, mental health, and substance use services. 
  • Supporting residents in achieving the highest level of health and well-being for themselves and the community by providing strength-based case management and advocacy services to residents enrolled in the MCW program. Support forward progress on goals aligned with their individualized plans.  This includes supporting MCW program participants with housing placement, obtaining IDs, obtaining employment or other sources of income (SSI/SSDI/ABD/WIC), and connecting and maintaining connections with other supportive services outlined in their plans. 
  • Working with participants living at camp communities to create individualized, strength-based plans for addressing recurring day-to-day needs, which may include connection to other providers or community services, with the intention of supporting participant self-sufficiency and efficacy.  
  • Maintaining knowledge of Thurston County resources and provide appropriate referrals to address barriers to housing, employment, income, medical, mental health, substance use, and other essential services or quality of life improvements.
  • Supporting Site Support Workers in working with residents to improve the health, safety, and stability of the camp community as a whole (cleanliness, pest prevention/control, weatherproofing, monitoring fire hazards etc, hazardous weather support, distributing information, assisting with camp meetings etc). 
  • Assisting residents in creating and maintaining financial/budgeting plans.
  • Supporting residents in setting up appointments, tracking their schedule of appointments, and providing support and advocacy at appointments when needed.
  • Assisting participants in accessing support/services related to moving, transportation, vehicle repairs and other forms of material support connected with achieving their personal housing and service-related goals.

2. Provide and facilitate needed support for residents/participants who are facing expulsion from the site(s), either as a result of the camp’s accountability processes or entire camp displacements, in accordance with OlyMAP’s Sweep and Displacement Support Policies and Procedures

3. Work with other MCWs and the Quality Assurance and Data Analyst to input client data into HMIS and Ragic, keep HMIS & Ragic profiles up to date, and to create and maintain individual hardcopy files to track and document MCW client goals, progress, challenges, needs, etc.

4. Participate in multidisciplinary case staffing meetings as needed to coordinate services for residents, including external meetings, such as the Greater Regional Outreach Workers League (GROWL) and Vulnerability Index meetings.

5. Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems or procedures, or participating in team work groups.

6. Work with teammates and administrative coordinators, as needed, to support camp residents and communities with in the moment de-escalation/crisis response when individual crisis, problematic behaviors, conflicts, or other emergencies arise.

  • MCWs are not emergency responders or professional crisis responders. Generally speaking, intervention/involvement in responding to crises should be limited to in the moment de-escalation and connection/referral to other services or emergency/crisis responders.

8. Work with the Program Coordinator, program leads, the Quality Assurance and Data Analyst, and other MCWs or SSWs to create and complete surveys, progress reports and other deliverables to track progress of and barriers to OlyMAP programs and services.

9. Other duties as assigned.

Minimum Qualifications:

  • Interest in social justice and experience doing advocacy work for houseless and/or other underserved populations.
  • Demonstrate an ability to support and practice a strengths-based, trauma-informed, harm reduction, culturally humble, non-judgemental, and compassionate approach to supporting people.
  • Must maintain a current, valid driver’s license, and have an acceptable driving record.
  • Ability to work in an outdoor setting, on-site at camps communities.
  • Detail oriented and ability to perform responsibilities with a high level of accuracy, consistency, and reliability.
  • Demonstrate strong organizational and time management skills.
  • Demonstrate openness to continued learning.
  • Demonstrate strong interpersonal, communication, and listening skills.
  • De-escalation and conflict mediation skills.
  • Interest and openness to working as a part of a start-up organization, carrying out a pilot project (OlyMAP is a relatively new organization, established in 2020, and the majority of our work is focused on facilitating our part of Thurston County’s Scattered Site Pilot Project).
  • Ability to approach and respond to problems and/or conflicts with compassion, an open mind, curiosity, and creativity.
  • Ability to act and treat every resident with respect while applying best practices, such as harm reduction and trauma-informed care.
  • Ability to maintain and assert personal and professional boundaries for the safety of yourself and others, including the ability to recognize your own needs/boundaries and voice them.
  • Ability to respond appropriately and professionally to crisis situations and situations that require de-escalation.
  • Ability to create connections with and respect the boundaries of residents who are distrustful of others.
  • Must successfully pass required background checks prior to an offer of employment.
  • Support and uphold the mission, philosophies and values of OlyMAP.
  • Support and contribute to a creative and respectful environment that promotes teamwork.
  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally humble and competent services and work effectively in multi-cultural situations.
  • Ability to work in non-traditional settings and unstructured environments.
  • Ability to work under a lead while also being comfortable working in a team to effectively perform responsibilities.

 

Preferred qualifications:

  • Bachelor degree in Human Services, Social Work or a related field or experience in a related field.
  • Experience providing case management services to houseless and/or other underserved populations.
  • Current Peer Certification or ability to obtain Peer Counselor certification
  • Lived experience with houselessness, housing insecurity, and/or mental health and substance use challenges
  • Bi-lingual or multi-lingual.
  • SSI/Social Security Disability Insurance (SSDI) Outreach, Access, and Recovery (SOAR) certification
  • Personal experience with houselessness and/or housing instability.
  • Training/experience in navigating social systems and networks.
  • Knowledge of Thurston County housing and social services.
  • Training/experience with de-escalation, conflict resolution, and providing supportive services utilizing trauma-informed, harm reduction, strengths-based, and culturally humble and competent approaches.
  • Computer experience and proficiency in MS Office applications (Word, Excel), Google Suite, Homeless Management Information System (HMIS), Ragic and database management.
  • Strong writing skills

Mobile Caseworker Lead

40 hours/wk

52k/yr (gross)

Position Overview

The Mobile Case Worker Lead is responsible for the development and operations of OlyMAP’s Mobile Case Worker (MCW) program, as well as providing training, supervision, on-site support, and general administrative support to OlyMAP Mobile Case Workers. They work with other program leads within OlyMAP to ensure smooth coordination between the MCW Program and other OlyMAP programs and services. The MCWL will work regularly both in the field and in the office and will report directly to OlyMAP’s Program Coordinator.

Position Responsibilities:

  1. Coordinate with OlyMAP Program Coordinator to provide and ensure consistent supervision, training, and ongoing support for program staff, including management/maintenance of personnel files and regular on-site supervision
  2. Work with OlyMAP Program Coordinator and others to manage and maintain program operational policies and procedures, as well as facilitate and manage program development
  3. Collaborate with other staff to complete necessary reporting and analyses related to program operations, progress, barriers, and outcomes
  4. Participate in hiring, onboarding and training for new employees and volunteers, as needed
  5. Facilitate weekly MCW meetings
  6. Attend and facilitate other meetings, as needed
  7. Maintain consistent communication and coordination with OlyMAP administrative team and program partners
  8. Work with OlyMAP’s Quality Assurance and Data Analyst to periodically review case files, Ragic entries, and other MCM documentation/paperwork to ensure work is completed in alignment with OlyMAP’s policies, procedures, and expectations
  9. Work with administrative team to develop, facilitate ongoing trainings for the MCW team, in addition to connecting MCW team to ongoing trainings offered through other organizations
  10. Oversee and maintain MCW team’s practices for handling private participant information in compliance with OlyMAP’s privacy policies
  11. Work with administrative team and MCWs to improve program documentation and tracking tools
  12. Work with the Quality Assurance and Data Analyst (QADA) to ensure efficient and proper participant-tracking in the MCM program
  13. Work with administrative team to prepare reports on the performance of the MCM program
  14. Communicate and collaborate with other social service providers to avoid duplication of work, build partnerships and service networks, and to ensure proper information disclosure
  1. Participate in multidisciplinary case staffing meetings as needed to coordinate services for residents, including external meetings, such as the Greater Regional Outreach Workers League (GROWL) and Vulnerability Index meetings.
  1. Other duties as assigned

Minimum Qualifications

  • Bachelor degree in Human Services, Social Work or a related field or work experience in a related field.
  • Experience with supervising program operations or related work
  • Experience with supervising and supporting staff and/or volunteers
  • Experience providing case management services to houseless and/or other underserved populations.
  • Interest in social justice and experience doing advocacy work for houseless and/or other underserved populations.
  • Demonstrate an ability to support and practice a strengths-based, trauma-informed, harm reduction, culturally humble, non-judgmental, and compassionate approach to supporting people.
  • Must maintain a current, valid driver’s license, and have an acceptable driving record.
  • Ability to work in a non-traditional work environment with limited additional support on-site (hotel setting)
  • Ability and openness to working both independently and with direction from Program Coordinator or other organization administrators.
  • Interest and openness to working as a part of a start-up organization, carrying out a pilot project (OlyMAP is a relatively new organization, established in 2020, and the majority of our work is focused on facilitating our part of Thurston County’s Scattered Site Pilot Project and the Stability Stays hotel Program).
  • Training/experience in navigating social systems and networks.
  • Knowledge of Thurston County housing and social services.
  • Training/experience with de-escalation, conflict resolution, and providing supportive services utilizing trauma-informed, harm reduction, strengths-based, and culturally humble and competent approaches.
  • Detail oriented and ability to perform responsibilities with a high level of accuracy, consistency, and reliability.
  • Demonstrate strong organizational and time management skills.
  • Demonstrate openness to continued learning.
  • Demonstrate strong interpersonal, communication, and listening skills.
  • De-escalation and conflict mediation skills.
  • Ability to approach and respond to problems and/or conflicts with compassion, an open mind, curiosity, and creativity.
  • Ability to act and treat people with respect while applying best practices, such as harm reduction and trauma-informed care.
  • Ability to maintain and assert personal and professional boundaries for the safety of yourself and others, including the ability to recognize your own needs/boundaries and voice them.
  • Ability to respond appropriately and professionally to crisis situations and situations that require de-escalation.
  • Ability to create connections with and respect the boundaries of people who are distrustful of others.
  • Must successfully pass required background checks prior to an offer of employment.
  • Support and uphold the mission, philosophies and values of OlyMAP.
  • Support and contribute to a creative and respectful environment that promotes teamwork.
  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally humble and competent services and work effectively in multi-cultural situations.
  • Ability to work in non-traditional settings and unstructured environments.
  • Ability to work under a lead while also being comfortable working in a team to effectively perform responsibilities.

 

Preferred qualifications:

  • Current Peer Certification or ability to obtain Peer Counselor certification
  • Lived experience with houselessness, housing insecurity, and/or mental health and substance use challenges
  • Bi-lingual or multi-lingual.
  • SSI/Social Security Disability Insurance (SSDI) Outreach, Access, and Recovery (SOAR) certification
  • Computer experience and proficiency in MS Office applications (Word, Excel), Google Suite, Homeless Management Information System (HMIS), Ragic and database management.
  • Strong writing skills

 

Site Support Coordinator (Stability Stays Program)

40 hrs/wk, 2 on-call evenings per week

52k/yr salaried (gross)

Job Overview:

The Stability Stays Program SSC will have both administrative/supervisory and non-administrative/supervisory responsibilities. The SSC will be the OlyMAP staff primarily responsible for managing and supervising the operations of the Stability Stays Program, in addition to program development, training, reporting, and documenting related to the program. They will also be the primary staff responsible for assisting participants of the Stability Stays Program with case management and supporting their safety, security, and stability during their stay. The SSC will serve as the point of contact for the Stability Stays Program and will communicate/coordinate closely with OlyMAP’s administrative team. The majority of the SSC’s work will take place at the hotels OlyMAP partners with through the Stability Stays Program, but they will also have access to off-site office space. The SSC will directly supervise and provide support for any program staff or volunteers and will work closely with and report directly to OlyMAP’s Program Coordinator. There is currently only one other part-time program position that the SSC will be responsible for supervising, with the potential addition of 2 temporary, part-time overnight staff.

 

Position Responsibilities:

  1. Coordinate with OlyMAP Program Coordinator to provide and ensure consistent supervision, training, and ongoing support for program staff and volunteers, including management/maintenance of personnel files
  2. Work with OlyMAP Program Coordinator and others to manage and maintain program operational policies and procedures, as well as facilitate and manage program development
  3. Collaborate with other staff to complete necessary reporting and analyses related to program operations, progress, barriers, and outcomes
  4. Participate in hiring, onboarding and training for new employees and volunteers, as needed
  5. Work with OlyMAP’s Operations Coordinator to supervise program finances
  6. Maintain consistent communication and coordination with OlyMAP administrative team and program partners
  7. Communicate and collaborate with hotel staff, management, neighbors of hotels, and other potential partners, always working to improve relationships and collaboration.
  8. Support participants, hotel staff, and other program staff with basic conflict mediation, in the moment basic de-escalation, and facilitating crisis response to address safety, health, or stability concerns
  9. Serve as community point of contact for Stability Stays Program
  10. Represent OlyMAP at stakeholder and community meetings, related to Stability Stays Program
  11. Maintain up to date lists and tracking log of active program participants
  12. Complete any necessary intake with program participants and assist participants with accessing hotel voucher and checking in to hotel(s)
  13. Prepare reports on the performance of the program
  14. Work with referral sources and community partners to identify and connect participants of the program to social, health, and stability services. Specifically by:
  • Educating site residents about what case management services are available to them, including OlyMAP’s MCM program
  • Conducting intakes with residents interested in accessing OlyMAP MCW program and enrolling residents in Coordinated Entry (CE).
  • Completing and/or updating Vulnerability Indexes for residents with no current or updated assessment.
  • Completing purchase requests for survival supplies or items related to individualized case management goals.
  • Work with community partners to coordinate provision of additional services on-site
  • Conducting strengths-based assessment of housing and social service needs/barriers with residents enrolled in MCW program and work with those residents to create individualized strength-based plans. Services and goals that may be a part of individual plans include, but are not limited to: housing placement, shelter placement, employment, education, ID attainment, obtaining/maintaining disability income such as SSI/SSDI/ABD/WIC, and connection to dental, medical, vision, hygiene, caregiving, legal, transportation, mental health, and substance use services. 
  • Supporting residents in achieving the highest level of health and well-being for themselves and the community by providing strength-based case management and advocacy services to residents enrolled in the MCW program. Support forward progress on goals aligned with their individualized plans.
  • Maintaining knowledge of Thurston County resources and provide appropriate referrals (using a warm-handoff method) to address barriers to housing, employment, income, medical, mental health, substance use, and other essential services or quality of life improvements.
  • Supporting residents in setting up appointments, tracking their schedule of appointments, and providing support and advocacy at appointments when needed.
  • Assisting participants in accessing support/services related to moving, transportation, vehicle repairs and other forms of material support connected with achieving their personal housing and service-related goals.
  • Transporting residents and/or supplies in agency vehicles or Intercity Transit Community Van as needed, with the purpose of connecting residents to services, supplies, and other essential resources/supports related to their individualized-case management goals.
  1. Provide and facilitate needed support for participants who are facing expulsion from the hotel
  2. Regularly update and oversee the management and maintenance of Stability Stay Program Logs.
  1. Work with other MCWs and the Quality Assurance and Data Analyst to input client data into HMIS and Ragic, keep HMIS and Ragic profiles up to date, and to create and maintain individual hardcopy files to track and document guest goals, progress, challenges, needs, etc. 
  2. Participate in multidisciplinary case staffing meetings as needed to coordinate services for residents, including external meetings, such as the Greater Regional Outreach Workers League (GROWL) and Vulnerability Index meetings.
  1. Work with the Program Coordinator, Leads, the Quality Assurance and Data Analyst, and other staff to complete surveys, progress reports and other deliverables to track progress of and barriers to OlyMAP programs and services.
  2. Other duties as assigned

 

Minimum Qualifications

  • Bachelor degree in Human Services, Social Work or a related field or work experience in a related field.
  • Experience with supervising program operations or related work
  • Experience with supervising and supporting staff and/or volunteers
  • Experience providing case management services to houseless and/or other underserved populations.
  • Interest in social justice and experience doing advocacy work for houseless and/or other underserved populations.
  • Demonstrate an ability to support and practice a strengths-based, trauma-informed, harm reduction, culturally humble, non-judgmental, and compassionate approach to supporting people.
  • Must maintain a current, valid driver’s license, and have an acceptable driving record.
  • Ability to work in a non-traditional work environment with limited additional support on-site (hotel setting)
  • Ability and openness to working both independently and with direction from Program Coordinator or other organization administrators.
  • Interest and openness to working as a part of a start-up organization, carrying out a pilot project (OlyMAP is a relatively new organization, established in 2020, and the majority of our work is focused on facilitating our part of Thurston County’s Scattered Site Pilot Project and the Stability Stays hotel Program).
  • Training/experience in navigating social systems and networks.
  • Knowledge of Thurston County housing and social services.
  • Training/experience with de-escalation, conflict resolution, and providing supportive services utilizing trauma-informed, harm reduction, strengths-based, and culturally humble and competent approaches.
  • Detail oriented and ability to perform responsibilities with a high level of accuracy, consistency, and reliability.
  • Demonstrate strong organizational and time management skills.
  • Demonstrate openness to continued learning.
  • Demonstrate strong interpersonal, communication, and listening skills.
  • De-escalation and conflict mediation skills.
  • Ability to approach and respond to problems and/or conflicts with compassion, an open mind, curiosity, and creativity.
  • Ability to act and treat people with respect while applying best practices, such as harm reduction and trauma-informed care.
  • Ability to maintain and assert personal and professional boundaries for the safety of yourself and others, including the ability to recognize your own needs/boundaries and voice them.
  • Ability to respond appropriately and professionally to crisis situations and situations that require de-escalation.
  • Ability to create connections with and respect the boundaries of people who are distrustful of others.
  • Must successfully pass required background checks prior to an offer of employment.
  • Support and uphold the mission, philosophies and values of OlyMAP.
  • Support and contribute to a creative and respectful environment that promotes teamwork.
  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally humble and competent services and work effectively in multi-cultural situations.
  • Ability to work in non-traditional settings and unstructured environments.
  • Ability to work under a lead while also being comfortable working in a team to effectively perform responsibilities.

 

Preferred qualifications:

  • Current Peer Certification or ability to obtain Peer Counselor certification
  • Lived experience with houselessness, housing insecurity, and/or mental health and substance use challenges
  • Bi-lingual or multi-lingual.
  • SSI/Social Security Disability Insurance (SSDI) Outreach, Access, and Recovery (SOAR) certification
  • Computer experience and proficiency in MS Office applications (Word, Excel), Google Suite, Homeless Management Information System (HMIS), Ragic and database management.
  • Strong writing skills

Site Support Assistant (Stability Stays Program)

12-30 hours/wk

(12 regularly scheduled weekend hours + 5 nights on-call)

$18.50/hr

Position Overview

The Stability Stays Program SSA will work closely with the SSC to support operations of the program, assist participants with basic service connection and referrals, support stability, safety, and health of program participants, address in-the moment conflicts or challenges related to the program, and to collaborate with and support hotel staff and management.  The SSA will work 12 regularly scheduled hours (11-5 Sat & Sun). The majority of the SSA’s work will take place at the hotels OlyMAP partners with through the Stability Stays Program, but they will also have access to off-site office space. Additionally, the SSA will be on-call 5 nights per week from 5pm-9am, with the ability to work up to 18 additional hours per week. The SSA will only be expected to provide on-site support after-hours for specific types of after-hours situations and will be expected to rely on other community crisis response supports for situations that require more than basic de-escalation. We expect the majority of ‘after-hours’ work to consist of by-phone coordination. The SSA will receive a stipend for on-call hours and will be paid their hourly wage for hours actually worked.

The above schedule describes what the typical work schedule will be for the SSA for the majority of the two-year program. However, due to the current circumstances described in the Stability Stay Program Overview, for the first month of the program, the SSA will be scheduled for 30 hours/wk (1-6, 2-7, or 12-5 Sat-Wed) and will have no on-call hours.

Position Responsibilities:

  1. Work closely with the program’s SSC to support the operations of the program and the safety, health, and stability of program participants.
  2. Coordinate with SSC to support guests with basic service connections (applications, phone-calls, referrals, intakes) Specifically by:
  • Educating site residents about what case management services are available to them and engaging residents in conversations about connection to OlyMAP’s MCW program or other case management programs
  • Enrolling residents in Coordinated Entry (CE).
  • Completing and/or updating Vulnerability Indexes for residents with no current or updated assessment.
  • Completing purchase requests for survival supplies or items related to individualized case management goals.
  • Maintaining knowledge of Thurston County resources and provide appropriate referrals to address barriers to housing, employment, income, medical, mental health, substance use, and other essential services or quality of life improvements.
  • Supporting residents in setting up appointments, tracking their schedule of appointments
  • Transporting residents and/or supplies in agency vehicles or Intercity Transit Community Van as needed, with the purpose of connecting residents to services, supplies, and other essential resources/supports related to their individualized-case management goals.
  1. Communicate and collaborate with hotel staff, management, neighbors of hotels, and other potential partners, always working to improve relationships and collaboration
  2. Support participants, hotel staff, and other program staff with basic conflict mediation, in the moment basic de-escalation, and facilitating crisis response to address safety, health, or stability concerns
  3. Serve as after-hours support for the program 5 nights per week.
    1. The after-hours line is a message number. After-hours staff are only expected to return/answer calls related to specific types of incidences or issues
    2. Similarly, The SSA will only be expected to provide on-site support after hours for specific types of situations and will be expected to rely on other community crisis response supports for situations that require more than basic de-escalation.
  4. Assist with providing needed support for participants who are facing expulsion from the hotel
  5. Update Program Logs, as needed.
  6. Attend staff meetings, as needed.
  1. Coordinate with SSC and Quality Assurance and Data Analyst to input client data into HMIS and Ragic, keep HMIS and Ragic profiles up to date, as well as hardcopy case files
  1. Work with the SSC, Quality Assurance and Data Analyst, and other OlyMAP workers to complete surveys, progress reports and other deliverables to track progress of and barriers to OlyMAP programs and services.
  2. Other duties as assigned

 

Minimum Qualifications

  • Bachelor degree in Human Services, Social Work or a related field or work experience in a related field.
  • Interest in social justice and experience doing advocacy work for houseless and/or other underserved populations.
  • Demonstrate an ability to support and practice a strengths-based, trauma-informed, harm reduction, culturally humble, non-judgmental, and compassionate approach to supporting people.
  • Must maintain a current, valid driver’s license, and have an acceptable driving record.
  • Ability to work in a non-traditional work environment with limited additional support on-site (hotel setting)
  • Ability and openness to working both independently and with direction from Site Support Coordinator and OlyMAP Program Coordinator
  • Interest and openness to working as a part of a start-up organization, carrying out a pilot project (OlyMAP is a relatively new organization, established in 2020, and the majority of our work is focused on facilitating our part of Thurston County’s Scattered Site Pilot Project and the Stability Stays hotel Program).
  • Detail oriented and ability to perform responsibilities with a high level of accuracy, consistency, and reliability.
  • Demonstrate strong organizational and time management skills.
  • Demonstrate openness to continued learning.
  • Demonstrate strong interpersonal, communication, and listening skills.
  • De-escalation and conflict mediation skills.
  • Ability to approach and respond to problems and/or conflicts with compassion, an open mind, curiosity, and creativity.
  • Ability to act and treat people with respect while applying best practices, such as harm reduction and trauma-informed care.
  • Ability to maintain and assert personal and professional boundaries for the safety of yourself and others, including the ability to recognize your own needs/boundaries and voice them.
  • Ability to respond appropriately and professionally to crisis situations and situations that require de-escalation.
  • Ability to create connections with and respect the boundaries of people who are distrustful of others.
  • Must successfully pass required background checks prior to an offer of employment.
  • Support and uphold the mission, philosophies and values of OlyMAP.
  • Support and contribute to a creative and respectful environment that promotes teamwork.
  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally humble and competent services and work effectively in multi-cultural situations.
  • Ability to work in non-traditional settings and unstructured environments.
  • Ability to work under a lead while also being comfortable working in a team to effectively perform responsibilities.

 

Preferred qualifications:

  • Experience providing case management services to houseless and/or other underserved populations.
  • Current Peer Certification or ability to obtain Peer Counselor certification
  • Lived experience with houselessness, housing insecurity, and/or mental health and substance use challenges
  • Training/experience in navigating social systems and networks.
  • Knowledge of Thurston County housing and social services.
  • Training/experience with de-escalation, conflict resolution, and providing supportive services utilizing trauma-informed, harm reduction, strengths-based, and culturally humble and competent approaches.
  • Bi-lingual or multi-lingual.
  • SSI/Social Security Disability Insurance (SSDI) Outreach, Access, and Recovery (SOAR) certification
  • Computer experience and proficiency in MS Office applications (Word, Excel), Google Suite, Homeless Management Information System (HMIS), Ragic and database management.
  • Strong writing skills

 

Overnight Site Support Assistant, Pos. 1

15-24 hrs/wk (TBD)

$17.50/hr

Overnight Site Support Assistant, Pos. 2

20-32 hrs/wk (TBD)

$17.50/hr

Position Overview:

The Stability Stays Program overnight SSA will coordinate with other program staff to support operations of the program, assist participants with basic service connection and referrals, support stability, safety, and health of program participants, address in-the moment conflicts or challenges related to the program, ensure enforcement of program expectations, and collaborate with and support hotel staff and management.  The overnight SSA Pos. 1 will work 3 overnights per week. The overnight Pos 2. will work 4 overnights per week. The overnight SSA’s work will take place at the hotel where participants are currently staying.

This is a temporary position, funded through early April, 2022.

Position Responsibilities:

  1. Work closely with the program staff to support the operations of the program and the safety, health, and stability of program participants.
  2. Assist program participants with basic referrals to housing, social, and health services.
  • Complete purchase requests.
  • Maintain knowledge of Thurston County resources and provide appropriate referrals to address barriers to housing, employment, income, medical, mental health, substance use, and other essential services or quality of life improvements.
  • Supporting residents in setting up appointments, tracking their schedule of appointments                                                                      3. Support hotel staff in monitoring and managing overnight activity and traffic by:
    • Completing regular check-ins with participants
    • Monitoring doorways and cameras
    • Communicating with staff and participants
    • Completing perimeter and welfare checks
    • Assisting hotel staff in enforcing expectations                                                                                                                                                 a. Communicating violations of expectations to other program staff via log communication. Daytime staff should be responsible for most enforcement follow-ups/accountability measures.                                                                                                     b. Contacting and coordinating with crisis responders and/or other first or emergency responders, as needed and as appropriate                                                                                                                                                                                                             4. Assist, as appropriate and needed, with providing needed support for participants who are facing expulsion from the hotel 5. Assist hotel staff with maintaining cleanliness by assisting with basic tidying (picking up debris in hallways and/or parking lots)                                                                                                                                                                                                                               6. Keep program staff updated, as appropriate, with overnight activity, challenges, crises, etc.                                                           7. Attend staff meetings, as needed.                                                                                                                                                                    8. Update program logs nightly.                                                                                                                                                                                                                       9. Coordinate with SSC and Quality Assurance and Data Analyst to input client data into HMIS and Ragic, keep HMIS and Ragic profiles up to date, as well as hardcopy case files                                                                                                                                  10. Other duties as assigned

 

Minimum Qualifications

  • Bachelor degree in Human Services, Social Work or a related field or work experience in a related field.
  • Interest in social justice and experience doing advocacy work for houseless and/or other underserved populations.
  • Demonstrate an ability to support and practice a strengths-based, trauma-informed, harm reduction, culturally humble, non-judgmental, and compassionate approach to supporting people.
  • Ability to work in a non-traditional work environment with limited additional support on-site (hotel setting)
  • Ability and openness to working both independently and with direction from Site Support Coordinator and OlyMAP Program Coordinator
  • Interest and openness to working as a part of a start-up organization, carrying out a pilot project (OlyMAP is a relatively new organization, established in 2020, and the majority of our work is focused on facilitating our part of Thurston County’s Scattered Site Pilot Project and the Stability Stays hotel Program).
  • Detail oriented and ability to perform responsibilities with a high level of accuracy, consistency, and reliability.
  • Demonstrate strong organizational and time management skills.
  • Demonstrate openness to continued learning.
  • Demonstrate strong interpersonal, communication, and listening skills.
  • De-escalation and conflict mediation skills.
  • Ability to approach and respond to problems and/or conflicts with compassion, an open mind, curiosity, and creativity.
  • Ability to act and treat people with respect while applying best practices, such as harm reduction and trauma-informed care.
  • Ability to maintain and assert personal and professional boundaries for the safety of yourself and others, including the ability to recognize your own needs/boundaries and voice them.
  • Ability to respond appropriately and professionally to crisis situations and situations that require de-escalation.
  • Ability to create connections with and respect the boundaries of people who are distrustful of others.
  • Must successfully pass required background checks prior to an offer of employment.
  • Support and uphold the mission, philosophies and values of OlyMAP.
  • Support and contribute to a creative and respectful environment that promotes teamwork.
  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally humble and competent services and work effectively in multi-cultural situations. 

Preferred qualifications:

  • Bachelor degree in Human Services, Social Work or a related field or work experience in a related field.
  • Experience providing case management services to houseless and/or other underserved populations.
  • Current Peer Certification or ability to obtain Peer Counselor certification
  • Lived experience with houselessness, housing insecurity, and/or mental health and substance use challenges
  • Training/experience in navigating social systems and networks.
  • Knowledge of Thurston County housing and social services.
  • Training/experience with de-escalation, conflict resolution, and providing supportive services utilizing trauma-informed, harm reduction, strengths-based, and culturally humble and competent approaches.
  • Bi-lingual or multi-lingual.

On-Call Worker

Up to 30 hrs/wk

$17.50/hr

Position Overview

OlyMAP’s on-call worker will provide general and basic program support by assisting with covering outreach and on-site shifts when regularly scheduled workers are unable to attend to their shifts. The on-call worker will be called-in to cover shifts of OlyMAP Mobile Case Workers, Site Support Workers, or hotel-based Site Support Assistants. The on-call worker will only be expected to fulfill basic job functions necessary for assisting other staff or participants they are working with during the shift. The primary support this worker will provide is accompanying other workers during on-site outreach. The on-call worker may also be required to work some overnight or weekend shifts. This worker will never be expected to work more than 8 hours in a day and will always have a 2-day weekend.

This position will be funded through July 1, 2022 with the possibility of extension with renewal of OlyMAP’s Scattered Site Contract.

Position Responsibilities:

If covering a daytime outreach shift to a camp community or hotel:

  1. Work closely with the program staff to support the operations of OlyMAP programs and the safety, health, and stability of program participants.
  2. Accompany other OlyMAP workers on outreach to camp communities
  3. Assist other OlyMAP workers with gathering, transporting, and set-up of supplies on site, as well as distribution of supplies and information on-site
  4. Assist with notetaking and facilitation, if attending a camp community meeting
  5. Assist program participants with basic referrals to housing, social, and health services
  6. Complete purchase requests
  7. Support participants in setting up appointments, tracking their schedule of appointments, making phone calls, completing applications or assessments (including Coordinated Entry and VI-SPDAT assessments)
  8. Assist participants with transportation

If assisting with an event:

  1. Assist as needed with set-up, facilitation, coordination, organizing or other needed tasks

If covering an overnight hotel shift:

1.Support hotel staff in monitoring and managing overnight activity and traffic by:

  • Completing regular check-ins with participants
  • Monitoring doorways and cameras
  • Communicating with staff and participants
  • Completing perimeter and welfare checks
  • Assisting hotel staff in enforcing expectations
  • Communicating violations of expectations to other program staff via log communication. Daytime staff should be responsible for most enforcement follow-ups/accountability measures.
  • Contacting and coordinating with crisis responders and/or other first or emergency responders, as needed and as appropriate
  • Assist, as appropriate and needed, with providing needed support for guests who are facing expulsion from the hotel

2.Assist hotel staff with maintaining cleanliness by assisting with basic tidying (picking up debris in hallways and/or parking lots)

3.Keep program staff updated, as appropriate, with overnight activity, challenges, crises, etc.

Other responsibilities:

  1. Attend mandatory staff meetings.
  2. Update program logs, as needed.
  3. Coordinate with SSC and Quality Assurance and Data Analyst to input client data into HMIS and Ragic, keep HMIS and Ragic profiles up to date, as well as hardcopy case files
  4. Other duties as assigned

Minimum Qualifications

  • Bachelor degree in Human Services, Social Work or a related field or work experience in a related field.
  • Interest in social justice and experience doing advocacy work for houseless and/or other underserved populations.
  • Demonstrate an ability to support and practice a strengths-based, trauma-informed, harm reduction, culturally humble, non-judgmental, and compassionate approach to supporting people.
  • Ability to work in a non-traditional work environment with limited additional support on-site (hotel setting or outdoors at a camp community)
  • Ability and openness to working both independently and with direction from Site Support Coordinator and OlyMAP Program Coordinator
  • Interest and openness to working as a part of a start-up organization, carrying out a pilot project (OlyMAP is a relatively new organization, established in 2020, and the majority of our work is focused on facilitating our part of Thurston County’s Scattered Site Pilot Project and the Stability Stays hotel Program).
  • Detail oriented and ability to perform responsibilities with a high level of accuracy, consistency, and reliability.
  • Demonstrate strong organizational and time management skills.
  • Demonstrate openness to continued learning.
  • Demonstrate strong interpersonal, communication, and listening skills.
  • De-escalation and conflict mediation skills.
  • Ability to approach and respond to problems and/or conflicts with compassion, an open mind, curiosity, and creativity.
  • Ability to act and treat people with respect while applying best practices, such as harm reduction and trauma-informed care.
  • Ability to maintain and assert personal and professional boundaries for the safety of yourself and others, including the ability to recognize your own needs/boundaries and voice them.
  • Ability to respond appropriately and professionally to crisis situations and situations that require de-escalation.
  • Ability to create connections with and respect the boundaries of people who are distrustful of others.
  • Must successfully pass required background checks prior to an offer of employment.
  • Support and uphold the mission, philosophies and values of OlyMAP.
  • Support and contribute to a creative and respectful environment that promotes teamwork.
  • Demonstrate the necessary attitudes, knowledge and skills to deliver culturally humble and competent services and work effectively in multi-cultural situations. 

Preferred qualifications:

  • Experience providing case management services to houseless and/or other underserved populations.
  • Current Peer Certification or ability to obtain Peer Counselor certification
  • Lived experience with houselessness, housing insecurity, and/or mental health and substance use challenges
  • Training/experience in navigating social systems and networks.
  • Knowledge of Thurston County housing and social services.
  • Training/experience with de-escalation, conflict resolution, and providing supportive services utilizing trauma-informed, harm reduction, strengths-based, and culturally humble and competent approaches.
  • Bi-lingual or multi-lingual.
  • Computer experience and proficiency in MS Office applications (Word, Excel), Google Suite, Homeless Management Information System (HMIS), Ragic and database management.
  • Strong writing skills