Job Postings

We are hiring Mobile Case Workers and Site Support Workers!

Click below to see the job postings and learn more about these positions.

Olympia Mutual Aid Partners (OlyMAP) is a non-profit organization that provides support and services to houseless individuals and communities, including, but not limited to: survival supplies, outreach-based case management and service navigation, and assistance with creating and maintaining self-governance structures within encampments to help foster conflict resolution and to support safer and more stable camp communities. OlyMAP supports the right of all unhoused and marginalized persons to have a safe and warm place to call home by centering their voices and experiences, addressing systems of oppression, and building bridges between housed and unhoused community members. OlyMAP utilizes a trauma-informed, strengths-based, and harm-reduction approach to providing services and support, as well as a non-traditional work structure that is non-hierarchical and cooperative in nature.

OlyMAP is increasing case management services and self-governance support for multiple encampments in Olympia. We are hiring for two different positions: Mobile Case Workers (5 positions) and Site Support Workers (2 positions). 

Diversity, inclusion, and equity are core values of OlyMAP. We are committed to fostering and sustaining a diverse, inclusive, and equitable workplace where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, socioeconomic or educational background, housing status, or disability, feel valued, heard, and respected. We are passionate about ensuring that our staff and volunteer teams reflect and embody this commitment. 

To Apply for a position: (positions listed below)

  • Complete and submit an employment application with resume and cover letter included (complete the application form found on this page or use the following link:https://form.jotform.com/211707119180045). Be sure to upload your resume and cover letter before submitting the application.  
  • Your resume should include details related to your educational, employment, and volunteer experiences. Please include contact information for previous places of employment/volunteer work, as well as reasons for leaving prior places of employment/volunteer work. 
  • In your cover letter, please (1) Tell us what you would like us to know about yourself and your background; (2) Describe why this position interests you and why you believe you would be a good fit for this position; (3) Describe any experience you have that is relevant or related to this work and what you have learned from those related experiences; (4) Tell us about any skills you have that you believe would be beneficial to our team. Maximum length: 2 pages, minimum font size 12.
  • When you have submitted your resume, cover letter, and application, we will confirm the submission and follow-up based on decisions made by the Hiring Team.

25 hours per week, plus on-call evening shift(s), $20.00/hr.

Job Overview:

Mobile Case Workers will support OlyMAP’s Mobile Case Management (MCM) program by providing on-site and outreach-based social service connection support to the houseless residents living at the camp communities we are contracted to work with, with the aim of supporting individuals in reaching their personal goals and self-identified needs related to housing placement and connection to other social, health, and stability services. Each MCW will be assigned to one contracted site as their primary camp to work with, but may be required to support service provision at all sites, at times. MCWs will work closely with other MCWs, Site Support Workers (SSWs), staff Leads, the Quality Assurance and Data Analyst (QADA) and the Houseless Support Coordinator (HSC) to support and coordinate services, safety, and stability for all residents living at contracted sites.  

Position Responsibilities:

  1. Work with referral sources and community partners to identify and connect with people living at contracted sites who are in need of case management services related to housing placement and assist with connection to housing, social, health, and stability services. 
  2. Educate site residents about what case management services are available to them and engage residents in conversations about connection to OlyMAP’s MCM program through daily outreach at contracted sites. 
  3. Conduct intakes with residents interested in accessing MCM program and enroll residents in Coordinated Entry (CE).
  4. Support residents with completing and/or updating Vulnerability Indexes for residents with no current or updated assessment.
  5. Conduct strengths-based assessment of housing and social service needs/barriers with residents enrolled in MCM program and work with those residents to create individualized strength-based plans. Services and goals that may be a part of individual plans include, but are not limited to: housing placement, shelter placement, employment, education, ID attainment, obtaining/maintaining disability income such as SSI/SSDI/ABD/WIC, and connection to dental, medical, vision, hygiene, caregiving, legal, transportation, mental health, and substance use services. 
  6. Support residents in achieving the highest level of health and well-being for themselves and the community by providing strength-based case management and advocacy services to residents enrolled in the MCM program. Support forward progress on goals aligned with their individualized plans.  This includes supporting MCM program participants with housing placement, obtaining IDs, obtaining employment or other sources of income (SSI/SSDI/ABD/WIC), and connecting and maintaining connections with other supportive services outlined in their plans. 
  7. Work with other OlyMAP staff and residents living at contracted encampments to address day-to-day needs. Collaborate with staff and volunteers to best meet the needs of both the site as a whole, individual residents, and broader community.
  8. Maintain knowledge of Thurston County resources and provide appropriate referrals (using a warm-handoff method) to address barriers to housing, employment, income, medical, mental health, substance use,  and other essential services or quality of life improvements.
  9. Coordinate and collaborate with community partners to support the provision of additional on-site outreach and social services at contracted sites.
  10. Work with individual site residents to improve the health & safety of their living areas (cleanliness, pest prevention/control, weatherproofing, monitoring fire hazards etc.). Collaborate and coordinate with City of Olympia site maintenance staff, as needed. 
  11. Assist residents in creating and maintaining financial/budgeting plans.
  12. Support residents in setting up appointments, tracking their schedule of appointments, and providing support and advocacy at appointments when needed.
  13. Provide and facilitate needed support for residents who are facing expulsion from the site(s), either as a result of the camp’s accountability processes or entire camp displacements. 
  14. Assist individuals with moving, transportation, vehicle repairs and other forms of material support connected with achieving their personal housing and service related goals.
  15. Work with other MCWs and the Quality Assurance and Data Analyst to input participant data into HMIS,  keep HMIS profiles up to date, and to create and maintain individual hardcopy files to track and document MCM participant goals, progress, challenges, needs, etc. 
  16. Participate in multidisciplinary case staffing meetings as needed to coordinate services for residents, including external meetings, such as the Greater Regional Outreach Workers League (GROWL) and Vulnerability Index meetings. Partner with all participating agencies to deliver any applicable on-site services for site residents.
  17. Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems or procedures, or participating in team workgroups.
  18. Work with HSC, Leads, and other MCWs and SSWs to deal with individual crisis situations and problematic behavior that put individuals  at risk of losing their shelter.
  19. Transport residents in agency vehicle or Intercity Transit Community Van to MCM related appointments, as needed. 
  20. Work with the Houseless Systems Coordinator, Leads,  the Quality Assurance and Data Analyst, and other MCWs or SSWs to create and complete surveys, progress reports and other deliverables to track progress of and barriers to OlyMAP programs and services.
  21. Other duties as assigned. 
 

Minimum Qualifications:

  • 1. Possess an interest in social justice and  experience doing advocacy work for houseless and/or other underserved populations.
    • 2.Demonstrate an ability to support and practice a strengths-based, trauma-informed, harm reduction, culturally humble, non-     judgemental, and compassionate approach to supporting people who are houseless in accessing and maintaining connections to housing placement and other social, health, and safety services. 
  • 3. Must maintain a current, valid driver’s license, as MCWs will be expected to use the agency-provided vehicle to transport participants to appointments.
  • 4. Must have an acceptable driving record per OlyMAP’s’ driving policy. (Required to provide current driving abstract).
  • Ability to work in an outdoor setting, on-site at camps. Each MCW will be assigned to one contracted site as their primary camp to work with, but may be required to be active at all sites. 
  • 5. Detail oriented and ability to perform responsibilities with a high level of accuracy, consistency, and reliability
  • 6. Demonstrate excellent organizational and time management skills. 
  • 7. Demonstrate ability to educate.
  • 8. Demonstrate excellent interpersonal, communication, and listening skills.
  • 9. Demonstrate ability to support an environment and maintain a work ethic that honors cultural humility and competency.
  • 10. Excellent de-escalation and conflict mediation skills.
  • 11. Ability to approach and respond to  problems and/or conflicts with compassion, an open mind, curiosity, and creativity.
  • 12. Ability to act and treat every resident with respect and work with individuals experiencing or that exhibit mental health challenges, substance use challenges, and/or trauma, while applying best practices such as harm reduction and trauma-informed care. 
  • 13. Ability to maintain and assert personal and professional boundaries for the safety of yourself and others, including the ability to recognize your own needs/boundaries and voice them.
  • 14. Ability to respond appropriately and professionally to crisis situations and situations that require de-escalation. 
  • 15. Ability to create connections with and respect the boundaries of residents who are distrustful of others. 
  • 16. Willingness to learn and work well in a team environment.
  • 17. Proof of negative TB test within past 12 months.
  • 18. Must successfully pass required background checks prior to an offer of employment.
  • 19. Support and uphold the mission, beliefs and values of OlyMAP.
  • 20. Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • 21. Demonstrate the necessary attitudes, knowledge and skills to deliver culturally humble and competent services and work effectively in multi-cultural situations.
  • 22. Ability to work in non-traditional settings and unstructured environments. 
  • 23. Ability to work under a Lead while also being comfortable working alone and in tandem with other OlyMAP staff to effectively perform responsibilities.
  •  

Preferred qualifications:

  • 1. Bachelor degree in Human Services, Social Work or a related field or experience in a related field.
  • 2. Experience providing case management services to houseless and/or other underserved populations.
  • 3. Current Peer Certification or ability to obtain Peer Counselor certification within 90 days of hire through DBHR.
  • 4. Bi-lingual or multi-lingual.
  • 5. SSI)/Social Security Disability Insurance (SSDI) Outreach, Access, and Recovery (SOAR) Certified.
  • 6. Personal experience with houselessness and/or housing instability. 
  • 7. Training/experience in navigating social systems and networks.
  • 8. Knowledge of Thurston County housing and social services.
  • 9. Training/experience with de-escalation, conflict resolution, and  providing supportive services utilizing trauma-informed, harm 10 reduction, strengths-based,  and culturally humble and competent approaches.
  • 10. Computer experience, including troubleshooting and problem solving and proficiency in MS Office applications (Word, Excel), Google Suite, Homeless Management Information System (HMIS), and database management.
  • 11. Good writing skills and ability to analyze data and create written reports with accuracy.

28 hours per week, plus on-call evening shift (s), $20 per hour

Job overview:

Site Support Workers will assist our contracted camp communities in creating, maintaining, and facilitating self-governance structures in order to improve site safety and stability, as well as conflict resolution among residents and between residents and broader community. They serve as on-site support for camp residents and the majority of their work will take place at local encampments. Each SSW will work under and with the Site Support Lead and will be assigned to one contracted site as their primary camp to work with, but may be required to support service provision at other sites, at times. SSWs will work closely with other SSWs, Mobile Case Workers (MCWs), staff Leads, the Quality Assurance and Data Analyst (QADA) and the Houseless Support Coordinator (HSC) to support and coordinate services, safety, and stability for all residents living at contracted sites.  

Position Responsibilities:

  1. Engage camp community residents in conversations and meetings related to creating, maintaining, and facilitating self-governance structures through daily outreach.
  2. Seek input from and collaborate with encampment residents, other OlyMAP staff,  and community stakeholders to complete an initial assessment of  the camp community’s current organization, strengths, challenges, needs and community impacts.
  3. Assist camp communities  with democratically developing, implementing, and facilitating site visions, values, Codes of Conduct, and policies for operations and accountability that address the challenges and opportunities that come from living with others and within a greater community.
  4. Facilitate and document camp community meetings.
  5. Create both living and formal documents related to site management and governance, with residents leading the development and revision of document content.
  6. Support residents as needed with following-through on decisions made, conflicts and community issues, as well as supporting site accountability agreements.  
  7. Mediate and facilitate conflict resolution among/between camp residents, centering  trauma-informed, harm reduction, and transformative justice based approaches. 
  8. Establish and maintain a list of current residents.
  9. Work with other site staff and the Quality Assurance and Data Analyst to track disputes,  outcomes, and barriers to ideal outcomes.
  10. Record pertinent data about site operations, update survey data and work with HSC and QADA when applicable.
  11. Collaborate with community partners and stakeholders to find mutually beneficial resolutions to conflicts that arise between camp communities and neighbors or the broader community.
  12. Assist the camp community in engaging with other stakeholders to communicate complaints and opportunities for problem-solving. 
  13. Assist with facilitating and supporting agreed-upon operations, and intervening if decisions being made by the camp are likely to cause harm to person or property, if the decisions being made violate the camp community’s Code of Conduct, or if the decisions being made are outside the scope of what can be determined by residents.
  14. SSWs will communicate and coordinate with City of Olympia administrative and Site Management staff, as needed, to help troubleshoot challenges and to support improving the safety, stability, and quality of life of residents at contracted sites.
  15. Work with HSC, Leads, other SSWs and MCWs to deal with individual crisis situations and problematic behavior that put individuals  at risk of losing their shelter.
  16. Provide and facilitate needed support for residents who are facing expulsion from the site(s), either as a result of the camp’s accountability processes or entire camp displacements. 
  17. Participate in multidisciplinary case staffing meetings as needed to coordinate services for residents, including external meetings, such as the Greater Regional Outreach Workers League (GROWL) and Vulnerability Index meetings. Partner with all participating agencies to deliver any applicable on-site services for site residents.
  18. Assist team members with ongoing continuous quality improvement to enhance program operations, including problem solving, helping to develop program systems or procedures, or participating in team workgroups.
  19. Transport residents and/or supplies in agency vehicle or Intercity Transit Community Van as needed. 
  20. Work with the Houseless Systems Coordinator, Leads, the Quality Assurance and Data Analyst, and other SSWs or MCWs to create and complete surveys, progress reports and other deliverables to track progress of and barriers to OlyMAP programs and services.
  21. Other duties as assigned. 
 

Minimum Qualifications:

  • 1. Possess an interest in social justice and  experience doing advocacy work for houseless and/or other underserved populations.
  • 2. Demonstrate an ability to support and practice a trauma-informed, harm reduction, culturally humble, non-judgemental, and                 compassionate approach to supporting camp residents with creating, maintaining, and facilitating self-governance structures. 
  • 3. Must maintain a current, valid driver’s license, as SSWs will be expected to use the agency-provided vehicle to transport participants        and supplies. 
  • 4. Must have an acceptable driving record per OlyMAP’s’ driving policy. (Required to provide current driving abstract).
  • 5. Ability to work in an outdoor setting, on-site at camps. Each SSW will be assigned to one contracted site as their primary camp to work      with, but may be required to support service provision at other sites, at times.
  • 6. Detail oriented and ability to perform responsibilities with a high level of accuracy, consistency, and reliability.
  • 7. Demonstrate excellent organizational and time management skills. 
  • 8. Demonstrate ability to educate.
  • 9. Demonstrate excellent interpersonal, communication, facilitation and listening skills.
  • 10. Demonstrate ability to support an environment and maintain a work ethic that honors cultural humility and competency.
  • 11. Excellent de-escalation and conflict mediation skills.
  • 12. Ability to approach and respond to  problems and/or conflicts  with compassion, an open mind, curiosity, and creativity.
  • 13. Ability to maintain and assert personal and professional boundaries for the safety of yourself and others, including the ability to         recognize your own needs/boundaries and voice them.
  • 14. Ability to respond appropriately and professionally to crisis situations and situations that require de-escalation. 
  • 15. Willingness to learn and work well in a team environment.
  • 16. Proof of negative TB test within past 12 months.
  • 17. Must successfully pass required background checks prior to an offer of employment.
  • 18. Support and uphold the mission, beliefs and values of OlyMAP.
  • 19. Support and contribute to a creative, collaborative and respectful environment that promotes teamwork.
  • 20. Comfortability with respectfully questioning practices and challenging assumptions, with the goal of creating better solutions and       safer, more stable environments for all. 
  • 21. Ability to create connections with and respect the boundaries of residents who are distrustful of others. 
  • 22. Ability to act and treat every resident with respect and work with individuals experiencing or that exhibit mental health challenges,   substance use challenges, and/or trauma, while applying best practices such as harm reduction and trauma-informed care. 
  • 23. Ability to work in non-traditional settings and unstructured environments. 
  • 24. Ability to work under a Lead while also being comfortable working alone and in tandem with other OlyMAP staff to effectively   perform responsibilities.
  •  

Preferred qualifications

  • 1. Bachelor degree in Human Services, Social Work or a related field.
  • 2. Experience providing services to houseless and/or other underserved populations.
  • 3. Experience mediating and facilitating conflict resolution. 
  • 4. Current Peer Certification or ability to obtain Peer Counselor certification within 90 days of hire through DBHR.
  • 5. Bi-lingual or multi-lingual.
  • 6. Personal experience with houselessness and/or housing instability. 
  • 7. Training/experience in navigating social systems and networks.
  • 8. Knowledge of Thurston County housing and social services.
  • 9. Training/experience with de-escalation, conflict resolution, and  providing supportive services utilizing trauma-informed, harm reduction,  and culturally competent approaches.
  • 10. Computer experience, including troubleshooting and problem solving and proficiency in MS Office applications (Word, Excel),  Google Suite, Homeless Management Information System (HMIS), and database management.
  • 11. Good writing skills and ability to analyze data and create written reports with accuracy.